Instructions for Installing osTicket on Ubuntu 24.04, utilizing the LAMP stack and SSL encryption.
In this guide, we will walk you through the steps to deploy osTicket, a self-hosted support system, on Ubuntu 24.04. This setup will provide a stable, secure, and scalable foundation for your ticketing and helpdesk workflows.
1. Install Dependencies (LAMP stack and required PHP modules):
Update your system packages:
Install Apache, MySQL/MariaDB, PHP, and necessary extensions:
Enable Apache mod_rewrite:
2. Create and Configure the Database:
Login to MySQL:
Create a database and user for osTicket:
3. Download and Deploy osTicket:
Download the latest osTicket release: (Replace with the current version number)
Unzip the downloaded file:
Move the extracted osTicket instance to the web root:
Set appropriate permissions:
4. Configure Apache for osTicket:
Create a virtual host config file with content like: ```
```
Enable the site and reload Apache:
5. Complete osTicket Web Installation:
Access in a browser to proceed with the web-based installer. Enter the database details, admin account, and system settings as prompted. Once installed, remove the directory for security:
6. Secure osTicket with SSL (Let's Encrypt example):
Install Certbot:
Obtain and install a free SSL certificate:
Certbot will automatically configure Apache to redirect HTTP to HTTPS.
7. Verify SSL Configuration:
Check your site at and ensure the certificate is active and valid.
These steps cover the full setup of osTicket on Ubuntu 24.04 using a LAMP stack with SSL encryption. For detailed guidance, including troubleshooting and additional configuration, you can use resources like the osTicket GitHub releases and setup guide, as well as community tutorials specifically on Ubuntu 24.04 LTS1.
After deployment, note your server's IP address and root login credentials.
Incorporate a home-and-garden touch to your lifestyle by decorating the web root with an attractive osTicket instance, carefully moved and set with the proper permissions. In your technology-driven home-and-garden space, enhance security and performance by securing osTicket with SSL, using Let's Encrypt to obtain and install a free SSL certificate.
